Retail Insights

August 31, 2021  |  by Diebold Nixdorf

Retailers are at a critical inflection point: evolve consumer and staff journeys—including store infrastructure—or risk being outperformed by more agile retailers. We encourage retailers to assess their IT and business teams to find ways to improve the customer experience and staff journeys with mobile technology. We talked to retail strategy expert Bill Inzeo and our own Anja Popp about how mobile journeys can enhance the shopping experience and offer certain segments the option they’ve been waiting for.

August 03, 2021  |  by Reint Jan Holterman

Vynamic Smart Assist provides real-time status of touchpoints or transactions anytime, anywhere, in-store, on any device. An assistant can easily clear an intervention and support customers on short notice.

July 19, 2021  |  by Diebold Nixdorf

We talked to loyalty experts Mary Pilecki and our own Nicolas Pelletier about how loyalty in retail is transitioning due to changes in customer behavior and with the introduction of new technologies.

June 18, 2021  |  by Olivier Faugere

There’s a strong case for looking at how we can make the store experience feel more dynamic, compelling, and easy. The ability to better capture and use data in stores, to roll out new services and to personalize offers, requires further channel integration of IT systems.

June 08, 2021  |  by Diebold Nixdorf

Being successful in retail is all about delivering personalized experiences to consumers, both in-store and online. Vynamic Engage can help your retail organization address consumers’ individual needs and brand preferences, with new and smart ways to engage with each individual consumer, at every step of the consumer journey

June 01, 2021  |  by Diebold Nixdorf

Co-Op UK recognized their hardware was quickly becoming obsolete. Diebold Nixdorf helped identify an end-to-end systems upgrade, including a modular retail POS system.

January 26, 2021  |  by Diebold Nixdorf

Explore how modularity can help retailers offer consumers more choice in their personal shopping experiences.

January 12, 2021  |  by Reint Jan Holterman

Modern loyalty programs will be a critical tool for retailers to gather the information that will enable them to create personalized journeys which go beyond the “earn and burn” discount programs of the past.

January 07, 2021  |  by Reint Jan Holterman

As we all know, “the times, they are a-changin” and retailers will have to support new types of journeys in 2021 that acknowledge the reduction in physical interactions between consumers and staff while in store,

December 17, 2020  |  by Diebold Nixdorf

This was the year of reinvention. That meant rapid adaptation and adoption of digital technologies for retailers. Explore the top 10 insights that defined 2020 from Diebold Nixdorf.